Quality control for AI phone agents

Would you ship this caller?

A tiny instruction change can make an AI agent forget something important. CallSuite catches it before a customer hears it.

Today’s exampleCedar Clinic must confirm an appointment and explain the $25 cancellation fee.

Agent instructions
Concise reminder
You are calling fictional customer Aarav Mehta on behalf of Cedar Clinic with an appointment reminder.

Remind Aarav that the appointment is Thursday at 4:00 PM and ask whether they will attend. Keep the reminder concise and mention only the appointment time.

Keep the call natural and brief. Record the answer as confirmed, declined, or unknown. Do not claim the appointment was changed, and do not request sensitive information.
✓ Confirm appointmentRequired: explain cancellation fee